$ whoami → DevOps & Cybersecurity Enthusiast
MSc Student | Technical Support Coordinator at Kontentino | Building secure infrastructure, deploying honeypots, and breaking systems to make them stronger.
infrastructure
Production environments running on my personal VPS and home server infrastructure.
Main production server hosting various self-hosted services with automated container management and monitoring.
Dedicated honeypot infrastructure for threat intelligence gathering and attack pattern analysis.
Personal home server for media streaming, cloud storage, and security practice environments.
Active participation in capture-the-flag challenges and security practice platforms.
skills
Technologies and tools I work with professionally and in personal projects.
experience
My professional journey in tech and customer support.
Reproducing and analyzing customer-reported issues through manual testing. Collaborating with developers and CSM team to identify root causes and improve system reliability. Working with logs, Slack, and Asana for coordination.
Handled diverse customer inquiries with efficient problem-solving using Zendesk and Cisco systems. Developed strong communication skills while maintaining high satisfaction rates.
PC installations and configurations, user permission management, server setup, network configuration, and log analysis for issue resolution.
Level 0 support handling software/hardware installations, user permissions, and network troubleshooting in an educational environment.
education
Advanced studies in IT with focus on cybersecurity, virtualization, and system administration.
Focus on programming, networking, and management. Thesis: Development of penetration testing tools and methodologies.
DevOps and cybersecurity fundamentals including system monitoring, log analysis, permissions, and workflow automation.
contact
Open to opportunities in DevOps, System Administration